Kenyans have shared their experience over the weekend after Safaricom announced a temporary closure of some of its services.
Don’t miss out! Join Tuko.co.ke Sports News channel on WhatsApp now!
Source: Twitter
The leading telecommunications firm alerted customers of a seven-hour maintenance window between Saturday and Sunday, October 28, 2024.
Which Safaricom services were interrupted?
The telco’s scheduled system maintenance and upgrade affected the following services:
- All Top up Airtime services. Okoa Jahazi services
- All Bundle purchases via Airtime and M-PESA
- All subscription services.
- Postpaid payments
- Sambaza, Bonga and SIM Swaps
Safaricom assured customers that all other services will remain available during the exercise.
However, there were some delays and disruptions experienced in services line KCB M-Pesa.
What Kenyans said about disruption in Safaricom services
Jeff Ka Msooh cried out:
Read also
Video: Long queues as Kenyans flock Shiquo’s shop over her low prices
“A whole day without KCB M-Pesa working… and there was no prior notice had to cancel my plans.”
Tituz da Loveren asked:
“What about KCB M-PESA it’s not working and want to use the money I saved there?”
Safaricom PLC replied:
“We are currently having an issue with KCB M-PESA and are working to resolve. Please bear with us.”
SuperSteave Milkman asked:
“When is the next maintenance? You have really made our night.”
Yeoman asked:
“My calls are not going through…..why?”
Martin K Kondi wondered:
“Where are my bundles I bought.”
Kennedy Wakhu argued:
“When is the next maintenance? We want you to have the best services ever. Can we make it daily, please?”
Harith Njagi lamented:
“Hi is the maintenance still on I have bought 1GB data and is saying I don’t have data.”
James Mokaya claimed:
“Kindly I did purchase 2GB bundles @100 bob but haven’t received the bundles and yet my airtime was credited.”
Read also
Larry Madowo reacts to questions about paying rent for house he doesn’t live in: “Naishi kama paka”
Tessa Young said:
“You’re taking way too long to do the maintenance.”
Migiro Mariera Wilfred asked:
“Hi, what about the home fiber is not working, and will you compensate the one lost because it’s business.”
Source: TUKO.co.ke
